Customer Service Information:


Shipping & Handling

Shipping and Handling Charges: Shipping and handling charges are based on total price of your order. Oversized or heavy items may have an additional shipping cost. This charge may not be calculated until the order is being prepared. We will notify you if there is an increase in the shipping charge or your order prior to billing and shipping.

Shipment By UPS: We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied. Delivery Time: Allow 4-10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders. Consolidated Shipments: Entire orders will be shipped together if possible.
Orders, Privacy & Security

PRIVACY STATEMENT: This privacy statement discloses the privacy practices for Tegtmeyer's Trailer Sales. Tegtmeyer’s Trailer Sales promote the use of fair information practices. Because Tegtmeyer’s Trailer Sales are committed to your privacy, we have agreed to disclose our information practices.

INFORMATION COLLECTION AND USE: Tegtmeyer’s Trailer Sales is the sole owner of the information collected on this site. Tegtmeyer’s Trailer Sales will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Tegtmeyer’s Trailer Sales collect information from our users at several different points on the web site.

QUOTE REQUESTS: In order to obtain a vehicle price quote, a user must first complete a Quick Quote Form. A user is required to give their contact information (such as name, address, telephone number and e-mail address). This information is used to contact the user and provide the quote or other information that they have requested. It is optional for the user to provide financial information, but can be done so that Tegtmeyer’s Trailer Sales can review and pre-qualify the user for financing if they are interested. All customer information obtained via the quote request form is encrypted for security purposes and stored on a secured server.

ORDERS: Information is requested from the user on the online order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If Tegtmeyer’s Trailer Sales has trouble processing an order, this contact information is used to get in touch with the user. All customer information obtained via the order form is encrypted for security purposes and stored on a secured server.

COOKIES: A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For example, a cookie is used to store items during online shopping so that a list of what you are ordering is maintained. If a user rejects the cookie, they may still use the site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user, may not be able to use the online shopping basket function on the site. Cookies can also enable us to track and target the interests of our users to enhance the experience on the site.

SHARING: Tegtmeyer’s Trailer Sales may send E-mails or mail about special offers at the Dealership or other offers or information that may be of interest to the user based on the information we collect. Tegtmeyer’s Trailer Sales uses an outside company (such as UPS, USPS, Fed Ex. etc.) to ship orders, and a credit card processing company to bill users for goods and services. These companies do not to our knowledge, retain, share, store or use personally identifiable information for any secondary purposes. We may partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

NOTIFICATION OF CHANGES: If we decide to change our privacy policy, we will post those changes here so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.

SUPPLEMENTATION OF INFORMATION: In order for this web site to properly fulfill its obligation to our customers, it may be necessary for us to supplement the information we receive with information from third party sources. For example, to determine if customers qualify for financing, the dealership may use their name and social security number to request a credit report or approval from a lending institution.

SITE AND SERVICE UPDATES: Tegtmeyer’s Trailer Sales may send the user site and service announcement updates which contain important information about the service. We communicate with the user to provide requested services and in regard to issues relating to their account via e-mail or phone.

CORRECTING / UPDATING PERSONAL INFORMATION: If a user's personally identifiable information changes (such as address or E-mail), or if a user no longer desires to receive information from Tegtmeyer’s Trailer Sales, we will endeavor to correct, update or remove that user's personal data from our database.
Returns & Exchanges


General: All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns. Absolutely no returns on electrical parts!

Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 25% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.

Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.

Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.

Return Shipping Instructions: Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.

Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Send exchanges and returns to dealership.

Payment, Pricing, & Promotions

Orders accepted via secure online order form only. Most major credit cards are accepted. Credit card purchases verified for your protection.

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.

Back Orders

Back Orders: If an item is backordered, we will notify you via e-mail. Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option. Filling backorders: Backorders will be filled before new orders when the backordered items become available.
Sales Tax

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